The BADER KARA Group is a personnel services company with around 20 employees. They specialize in the placement of skilled personnel, temporary employment, job placement, on-site management, the master vendor concept, and outsourcing. As a growing company, BADER KARA faced several challenges that required an innovative solution.
Challenges: Potential for Improving Accessibility and Efficiency
The employees of BADER KARA faced the challenge of not being available around the clock. This led to delays in responding to inquiries, especially on weekends, impacting customer satisfaction. Additionally, many general, recurring inquiries had to be handled manually, which was time-consuming and inefficient. Another problem was the language barriers: inquiries had to be processed in German, Polish, and Ukrainian. The application process also needed to be improved to attract more qualified applicants. Finally, the company required a scalable solution to keep up with growth without compromising service quality.
Solutions: Implementation of an AI-Powered Chatbot
The BADER KARA Group decided to implement an AI-powered chatbot that is accessible 24/7 and can communicate in multiple languages. The first step was to develop the chatbot's conversational flow to ensure all possible inquiries from customers and applicants were covered. The chatbot's interaction with other systems was defined, particularly for automatic data processing and communication with open job postings. Another important aspect was ensuring GDPR compliance to protect user data.
After careful planning, the AI chatbot was implemented on the BADER KARA website. This chatbot could answer general inquiries in German, Polish, and Ukrainian, collect contact information, and enable applications directly through the chatbot, including automatic processing of applicant data. Additionally, a separate chatbot for WhatsApp was developed, allowing users to apply via WhatsApp.
The implementation of the chatbots was efficient and swift. Development and thorough testing took about a month to ensure the chatbots were robust and reliable. After successful testing, the chatbots were integrated into the BADER KARA website within a few hours. The integration of the chatbot into WhatsApp was also completed within a few hours after comprehensive testing.
Results: Reducing a Massive Workload
Time Savings: Before the implementation, processing inquiries took an average of about 10 minutes per inquiry.After implementation, the chatbot handled these inquiries automatically, leading to a time saving of about 5 hours per week.
Increase in Processing Rate: The number of processed inquiries and applications increased by about 30% as the chatbot was available around the clock and could respond immediately.This led to about 120 additional inquiries and applications being processed monthly.
Cost Savings: By automating standard inquiries and processes, personnel costs were reduced by about 10% as fewer administrative tasks had to be handled by employees.
Customer and Applicant Satisfaction: Satisfaction increased significantly as inquiries were answered immediately and around the clock, leading to a better user experience.
Efficiency Improvements: The relief from recurring administrative tasks allowed employees to focus on more complex tasks.
Improvement of the Application Process: The new application process via the chatbot was simpler and faster for applicants, leading to a higher number of qualified applications.
The implementation of AI chatbots at BADER KARA clearly demonstrates how AI solutions can increase efficiency, reduce costs, and enhance customer satisfaction.
"Since the implementation of the AI chatbot, we have noticed a significant improvement in the efficiency of our processes. Our customers and applicants are more satisfied as their inquiries are now handled immediately." - René Ritz, CEO
Companies in the personnel services sector and other industries can benefit from similar solutions to enhance their competitiveness and optimize their processes.
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